Blues Club Terms and Conditions

Seat entitlement is personal to the Blues Club member or his/her nominee.

A Blues Club membership entitles one person only (being the Blues Club cardholder/print-at-home passholder or his/her nominee) entry to Eden Park at any one time. The Blues Club cardholder/print-at-home passholder or their nominee shall produce and hand over their Blues Club card/print-at-home pass or relevant ticket when asked by an Eden Park usher or security staff member.

Blues Club members are requested to advise Eden Park ushers or security staff of any unauthorised person(s) sitting in their allocated seat(s) for designated fixtures.

Right of admission to Eden Park is subject to regulations relating to the venue. Blues Club members are not permitted to bring the following items into the stadium: glass bottles, metal containers, cans, alcohol or any other offensive items. Video or movie cameras and other recording devices may be prohibited. Full details regarding conditions of entry are available here

Where non-smoking areas are specified, Blues Club members must comply with these conditions.

The Blues reserve the right to on-sell Blues Club members seats for additional fixtures (such as semi-finals/finals) in the event that the Blues Club member’s seat has not been ordered or paid for by the deadline specified.

The Blues Club cardholder/print-at-home passholder named on the Blues Club card/pass is responsible for the Blues Club card/pass at all times. It is the Blues Club cardholder’s/print-at-home passholder’s responsibility to ensure that any other person using the pass, is aware of the responsibilities and limitations of the card/pass and complies with these terms and conditions where relevant.

A Blues Club 8-game membership is valid from 16 February 2019 to 15 June 2019; Finals Series tickets are not included as part of your membership however you will receive preferential rights to purchase*.

Allocation of seats is at the sole discretion of the Blues.

Blues Club members or their nominees must vacate Eden Park when requested to do so by staff working on behalf of the Eden Park Trust.

Blues Club cards/passes remain the property of the Blues and the Blues Club cardholder/print-at-home passholder is not permitted to sell their rights or the use of the card/pass to a third party. Blues Club cardholders must return their card to the Blues in the event that the card is cancelled or forfeited.

The Blues reserve the right to assign Blues Club cardholders/print-at-home passholders with new seats to accommodate the on-going development of Eden Park.

There is a $1.50 levy per match applied by Eden Park on all adult Blues Club membership packages. This is a contribution towards the ongoing cost of infrastructure maintenance and replacement.

Breach or misuse of these conditions will, at the discretion of the Blues, result in cancellation or forfeiture of the rights of Blues Club memberships. The Blues have the right to forfeit your Blues Club membership in the event of, but not limited to the following circumstances:

  • outstanding monies owed for the membership or other designated fixtures (e.g. semi-final/finals games)
  • the breach of any of the Eden Park bylaws by the Blues Club member or his/her nominee. Bylaws notices are available on request and are displayed at entrances to Eden Park
  • any breach of these terms and conditions

If a Blues Club card is lost or stolen, the Blues Club member will be required to inform the Blues in writing with the card details so that it can be cancelled, along with payment details for the card. A card replacement fee of $25 applies.

If a Blues Club cardholder/print-at-home passholder wishes to cancel their card, a written request must be submitted to If the Blues Club cardholder/print-at-home passholder has attended one or more of the 2019 season matches prior to the request for cancellation, the Blues Club membership will not be cancelled or refunded.

Personal information is gathered and stored in accordance with the Privacy Act 1993 to identify the purchaser and keep the purchaser informed of upcoming events.  Provision of such information is a condition of purchasing a membership. Members have the right to access and correct their personal information at any time by logging into their Ticketmaster account.

Blues Club members agree that it is an essential condition of issuance of Blues Club cards and/or match passes and the right of admission to the matches conferred on the member that cards/passes will not be:

  • offered, provided, resold or transferred at a premium
  • used in relation to any commercial purposes (including any competitions, advertising, promotion or as a prize in any competition or sweepstake) or to enhance the demand for any other goods or services or as part of a hospitality or travel package, and/or
  • bundled with any other goods or services (including as part of any hospitality or travel package), without the Blues’ prior written consent.

Benefits and conditions of Blues Club memberships are subject to change, and are at the discretion of the Blues.

Blues Club 8-game membership holders are permitted entry to Blues Club Lounge at Eden Park.  Entry to the Blues Club Lounge is subject to availability and cannot be guaranteed as it is subject to capacity restrictions by the venue.  Access into this area is at the discretion of the Blues and the designated security personnel.

Exchanges or refunds are not available on memberships or additional products purchased.

Business Club membership prices exclude GST.  Blues Club Platinum, Gold, Silver and Bronze prices include GST.

By renewing over the phone or online, you are accepting the terms and conditions of a Blues Club membership.


Any Blues Club, Blues Crew or Business Club member that purchased and paid for their membership by 5pm Saturday 16 February 2019 will have free access to any finals series matches hosted at home at Eden Park in 2019.  Whilst we will attempt to offer your existing membership seat, unfortunately in some cases this may not be possible.  Should the Blues be hosting a quarter, semi or home final, we will contact you with all the details for attending the game nearer the time.  This offer is only for the 2019 Investec Super Rugby season.


All members paying via credit card (VISA, Mastercard or American Express) or debit credit card backed by VISA or Mastercard, regardless of type of membership package, payment method (upfront or instalments) or method used to join or renew, agree that as condition of membership that their membership will be treated to the rollover plan, also referred to as ‘Rolling Renewals’ or ‘Auto-Renewal’. Memberships will be automatically rolled over and renewed from year to year on these terms and conditions as varied from time to time by the Blues Limited Partnership.

Membership will be automatically renewed into the same package(s) and seat(s) for subsequent seasons, at the updated and relevant price, using the same payment details as the previous season, unless:-

    • Otherwise advised by the member by the rollover date, and
  • The member follows the instructions in the rollover correspondence for discontinuing the rollover.

If multiple credit cards were used across multiple membership applications it is the responsibility of the member to contact the Blues to ensure the rollover is charged to their preferred credit card otherwise the Blues will apply the credit card details accepted in the previous year.

Prior to the rollover date, all primary account holders will receive rollover plan correspondence via email to the email address supplied by the member. From receipt of the rollover plan correspondence, members who do not wish to continue their membership have thirty (30) days within which they can give notice to the Blues that they will not be continuing their membership (“the Opt-Out Period”) by following the opt-out procedure outlined in the rollover correspondence. It is important for all members to check they have a registered email address on their account to ensure this communication is received.

Prior to the rollover date, members must notify the Blues if they wish to opt-out by following the instructions provided in the rollover correspondence (strict deadlines apply).


The Blues may allow payment for eligible memberships to be made monthly over three (3) instalments. The first instalment deposit is due immediately upon renewal/new purchase.  The Blues reserves the right to suspend membership for any period where an instalment that is due remains outstanding.  Each member acknowledges and agrees that they shall have no recourse against Blues Limited Partnership in respect of any amounts they have paid by instalments.

Members may choose to pay over three (3) monthly instalments via Visa, MasterCard, American Express/ Debit Card *

*Debit Card must have a Visa/MC logo to be able to be used for instalments.

New memberships and renewals will have the first instalment deposit deducted at time of purchase, subsequent instalments will then be taken on 15 January 2019 and 15 February 2019.

For members opting into the payment plan after the payment plan has commenced, the first instalment will be withdrawn on purchase.

Instalment dates cannot be changed, but additional payments can be made at any time by contacting the Blues membership team by email at

If an Instalment payment is returned or dishonoured by the financial institution on the scheduled date, further attempts will be made over the following 10 days to clear the funds. The member may be notified via SMS or email to be advised of the failed payments. Any fees levied by your financial institution will be payable by you. Failed payments may attract a late payment fee of $10.00.

If an instalment payment is still returned or dishonoured by the financial institution the member will be notified and immediate payment will be required. Any fees levied by your financial institution will be payable by the member. A $10.00 dishonour fee payment will apply.

It is the member’s responsibility to ensure the credit or debit card details provided are correct, including notification should the expiry date change or card is lost/cancelled.

Updated credit card details and confirmation of subsequent payments to be taken from the updated card can be made by contacting the Blues membership team by email at

It is the member’s responsibility to ensure sufficient clear funds are available on the nominated account for each scheduled instalment date.

Failure to comply to the above will cause your monthly instalment to decline and the payment to fail.

Members contact details must remain current and correct at all times.

The Blues may suspend or cancel your membership without notice if on three consecutive occasions your payment is dishonoured by your financial institution. Please note that up to three (3) business days will be needed to reinstate your membership once payment is received. Once your membership is cancelled, your seat(s) may no longer be available once the overdue fees have been paid.

If your membership is suspended or cancelled, all membership benefits including, but not limited to, access to Blues games and pre-sale ticket windows will be suspended.

Members with outstanding debt from previous seasons are not eligible to renew/apply for membership for subsequent seasons until all outstanding debt has been paid. Any member found to be in breach of this condition will have their membership cancelled immediately without refund.

The Blues may refer any outstanding balances past the third instalment date to a debt collection agency for recovery of any monies owed. Please note you may be responsible for any additional costs incurred to recover any debt.

If you believe that a payment has been initiated incorrectly please contact the Blues membership team by email to

Any concerns or comments should be addressed to:

The Membership Manager,  The Blues Limited Partnership

PO Box 77012, Mt Albert, Auckland 1350

Phone 09 846 5425